Water Damage FAQ
Below you will find the answers to some of the frequently asked
questions about water damage. For more information or if you have any questions
to the contents below, please call 888-204-9624.

1. How does the water removal
process work?
Several steps are taken to remove water from your property
in the event of a flood, hurricane, or other water related disaster. First, the
water will be removed from the property. Once the water is removed, a
de-humidification process will begin to dry the wet areas. Next, evaporation of
the water will occur and finally the air will be tested to ensure that all water
and moisture is gone from the property and won’t cause any further problems.
Other processes involved with water damage restoration
include wet carpet restoration, odor control, fabric restoration, mold
remediation, dry wall restoration and wood floor restoration.
2. What are the different
categories of water?
There are three basic categories of water. The type of
water in your property will help determine the extent of the damage and how the
water will be removed.
The first category of water is clean water that poses no
harm to people. This includes water damage caused by a sink or bathtub overflow
or an appliance malfunction.
The second category of water is called gray water. This
category includes water that has a significant amount of contamination, which
can be chemical, physical and/or biological. Gray water can cause harm and
illness to those who are exposed to or drink it.
The third category of water is known as black water. This
water is very unsanitary and contains pathogenic agents coming from other
contaminated water sources. It can cause discomfort and illness to those who are
exposed to or who drink it. Black water can come from seawater, ground surface
water, river water and stream water.
3. Does water damage cause mold?
Water damage certainly has the potential to cause the
growth of mildew and mold. Because mold thrives in moist environments, any place
that is wet (and especially humid) is a perfect place for mold to grow.
4. What are the major sources of
water damage?
Water damage can come from many sources. Some of these
sources include: hurricanes, storms, leaking pipes and malfunctioning washing
machines and heaters. Water damage can also occur as a result of leaks in your
roofing, siding and from defective gutters which will cause water to pool around
your property and potentially leak into your basement.
5. What are some hidden signs of
water damage?
Some of these signs include peeling paint and wallpaper,
splotches of mold, moisture and condensation, a musty smell and moisture in your
carpet or other flooring.
6. How can I prepare for expected
water damage?
The best way to keep water damage from becoming a major
problem is to prepare your property before the damage occurs. One thing you
should be sure to know is how to cut-off the power in your home in case of a
flood. In case of a storm, water and electricity are a deadly combination. You
want to know where your water shut-off valves and fuse box are located in the
case that you need to turn the power off.
7. Are there any tools or pieces
of equipment that are important when dealing with water damage?
Moisture detectors are important since moisture can cause
mold growth and poor air quality. Leak detectors are used for finding hidden
leaks such as in walls and crawlspaces. Other tools you can use are
dehumidifiers and water extractors to help repair water damage.
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Mold Awareness Page
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